Refund Policy

Last Updated: August 18, 2026

1. General Billing Terms

This Refund Policy governs the financial transactions across all Dyuvik products. By subscribing to, purchasing, or utilizing any paid aspects of our Services, you agree to these terms. Dyuvik partners with Paddle as our official Merchant of Record. All payments, invoicing, and direct financial processing are handled securely by Paddle.

2. Product-Specific Refund Rules

2.1 Ages & Spices

  • Subscriptions: Subscription fees (monthly or annual) are strictly non-refundable once the billing cycle has commenced. If you cancel your subscription, you will retain access to premium features until the end of your current billing period.
  • AI Credits: Any standalone purchases of AI generation credits for the AI Sous-Chef feature are definitive and non-refundable under any circumstances.

2.2 DarkLens

  • Subscriptions: Paid tiers for the DarkLens web scanner and API access are non-refundable. We recommend utilizing our documented free tier to evaluate the service thoroughly prior to committing to a paid plan.
  • Free Tier: As no charges are incurred on the free tier, no refunds apply.

2.3 Marquee

  • Subscriptions: Premium memberships on the Marquee platform are non-refundable once processed.
  • Box Office Tickets: Purchases of "Box Office Tickets" (the virtual currency used within the Marquee economy) are final and non-refundable. This virtual currency cannot be converted back to fiat currency.
  • Ad Purchases: Payments for advertising campaigns or sponsored content are non-refundable once the ad serving process has commenced.
  • Hollywood Ladder: Any in-app purchases related to the Hollywood Ladder progression system or cosmetic digital assets are non-refundable.

3. Exceptions for Refunds

While our standard policy is strictly non-refundable to prevent abuse of digital goods and compute resources, we recognize that exceptional circumstances arise. We may, at our sole discretion, issue a refund or account credit in the following specific scenarios:

  • Billing Errors: Documented instances of duplicate charging or systemic billing malfunctions caused by our platform or our Merchant of Record.
  • Unauthorized Charges: Verifiable instances of fraudulent or unauthorized transactions not initiated by the account holder.
  • Extended Service Outages: If the core functionality of a paid Service is completely unavailable for a continuous period exceeding seventy-two (72) hours due to our internal infrastructure failures (excluding scheduled maintenance or force majeure events).

4. Requesting a Refund

If you believe your situation qualifies for an exception under Section 3, you must submit a formal refund request to billing@dyuvik.com within fourteen (14) days of the disputed transaction date. Requests made outside this window will not be considered.

Your request must include:

  • Your account email address.
  • The order or transaction ID provided by Paddle.
  • A detailed explanation and accompanying evidence supporting your claim for an exception.

5. Chargeback Warning

We take fraudulent chargebacks seriously. Initiating a chargeback or payment dispute with your credit card issuer or bank for a valid transaction without first attempting to resolve the issue with our billing team constitutes a violation of these terms.

In the event of an unjustified chargeback, we reserve the right to immediately suspend or permanently terminate your Dyuvik account across all our Services without notice, and we may contest the dispute utilizing all available transaction logs and usage data.

6. Contact Us

For any questions related to billing, invoices, or this Refund Policy, please reach out to our financial support team at: billing@dyuvik.com.